GENERAL QUESTIONS

WHAT HAPPENS DURING AN ONLINE MEDICAL MARIJUANA CONSULTATION?

Prior to meeting with a New York medical marijuana doctor, you will be asked to complete a few medical forms, answer a few questions, and enter your credit card information. Once your medical documents and payment information are accepted, you will then connect with an online marijuana doctor via video chat to discuss your application and answer any questions you may have. More importantly, the doctor will help you understand the options you have with medical marijuana treatment and how it can help you with your qualifying conditions.

WHEN DO I RECEIVE MY MEDICAL MARIJUANA RECOMMENDATION?

If the online marijuana doctor approves your conditions to use medical marijuana, you will have immediate access to a downloadable version of your recommendation letter, and an official physical recommendation letter will arrive in the mail 5-7 days after your consultation.

WILL I BE ON A GOVERNMENT LIST?

No, there is no government list for medical marijuana recommendations and patients. We respect the privacy of all our patients, and your medical information is never shared. After you receive your medical marijuana recommendation online, you will be responsible for registering with the New York Medical Marijuana Program. You can do so by visiting New York State Medical Marijuana Program.

WHAT HOURS CAN I BE EVALUATED BY A MEDICAL MARIJUANA DOCTOR?

MMJ Doctor is available to connect you with a New York medical marijuana doctor 7 days a week from 11:00am to 7:00pm. Please expect a call from us during this time period of time. It is very important to have a stable internet connection and to be in a private location. This is a medical visit and information can only be shared with the patient.

MY VIDEO IS NOT WORKING? WHAT DO I DO?

We are working hard to fix a connectivity issue on Apple devices. In case you have an iphone and cannot see our doctor, we will try to call you via Skype or Facebook video. A customer service representative will contact you shortly to check your phone connectivity.

WHAT IS TELEHEALTH? IS IT LEGAL?

Telehealth is one of the most advanced ways for a medical marijuana doctor in New York can evaluate patients. Telehealth allows doctors to use the internet to provide health care, health education, and file paperwork as a way of better servicing patients with qualifying medical conditions. You can learn more about telehealth by visiting healthit.gov.