Refund Policy for MD Berry
Quality medical care is essential for everyone. That’s why we at MD Berry have implemented an appointment, cancellation, and refund policy to enable us to make use of available appointments for patients in critical conditions.
To be mindful and respectful of other patients’ needs, you need to make a call to the office to cancel the appointment as soon as possible. This is treated as a courtesy call to help medical staff reallocate their space and time to someone deserving of urgent medical care.
If you think it is absolutely necessary to cancel your medical appointment, you should do so within the 24-hour period. Bear in mind that appointments are on demand, so your early cancellation can give another patient a chance to be attended to promptly.
Appointment Cancellation at MD Berry
You may cancel your appointment at MD Berry by calling +1 844-939-1267. In case you don’t get in touch with the receptionist you can just leave your message on the voice mail. Better still, you can reschedule your appointment by leaving your phone number as well as indicating the most appropriate time to call you back.
A “no-show” policy is a term used to describe anyone who fails to honor the appointment without even calling within the 24-hour timeframe for cancellation. More often than not, the “no-show” individuals create a lot of inconveniences to those patients who desperately need medical care immediately. They also inconvenience physicians whom they had been assigned to attend to their medical needs.
If you fail to show up without calling for the cancellation, your appointment details will be recorded as a “no-show” in the patient’s chart. You will not be charged for not showing up if it is your first time. Additional “no shows” will lead to a fee of about $25.00 and $50.00 for regular appointments and procedures respectively. This policy also allows cash deposits if you are not ready to use your credit card. But no checks are allowed.
Late Cancellation Policy
Your late cancellation is likely to be considered as a “no-show” but there is an exception to this policy. The exception comes under extraordinary circumstances. For instance, any cancellations made in advance (more than 24 hours) of your scheduled medical appointment time won’t require a cancellation fee.
Customer satisfaction and excellent service are the two most important things in any medical facility, especially at MD Berry. This comes along with a refund policy, which is always in full amount if they don’t get the services they need. The refund policy comes into play to encourage you or other patients to confidently come back for other medical services.
Here are questions and answers regarding what you should know about the refund policy:
1.When does a 100% money-back guarantee apply?
You can qualify for a 100% money-back guarantee if you cancel the appointment within a 24-hour timeframe. Also, you can qualify for this policy if the physician is not in a good position to offer the services due to legal, professional, medical, and scheduling conflicts among other reasons.
2.How do I go about requesting a refund if I’m eligible?
You may request your refund by phone when you are canceling your appointment. You can also do the same in person by visiting the clinic.
Another option is by email which should be sent within 30 calendar days from the date of appointment cancellation.
The third option entails your eligibility for refunds. In this regard, your refund will be processed in 10 business days. If you don’t get your refund in time, then you should give it a little more time (at least 10 days) before contacting the support team at the medical facility.
However, you may fail to get your refund if you change your decision after successfully completing your consultation with your scheduled health provider. Alternatively, you cannot get a refund if you had previously received and filled your prescriptions to get medication from a pharmacy.